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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods we will be happy to give you a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All items, for which a refund or exchange is required, must be returned to us in is original packaging and returned via registered post.

Delivery Information

UK Standard Shipping: £2.50 for the first item and £0.55 for each additional item.

Upgrade to Special Delivery available at an additional £3.50 per order.

UK destinations include: Mainland UK, Northern Ireland and Channel Islands

UK delivery usually 24-48 hours.

Reasonable allowance should be made for orders made over the weekend and at times of National Holidays.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Company Registration Information

Registred Office Address:

Ikasu Hair Limited
82-84 South Road
Norton, Stourbridge, West Midlands DY8 3UJ
UK - England & Wales

Registered in UK No. 6276586

82-84 South Road • Norton • Stourbridge • West Midlands • DY8 3UJ
email: info@ikasuhair.co.uk